Corporate Responsibility

Corporate responsibility & sustainability report 2017/18.

This report tells you more of the story behind our operational performance for the year ending 31 March 2018. It reflects our nine sustainability themes and includes a wide range of detailed case studies showcasing what we do.

CEO’s introduction.

How we do business.

Over £1 billion invested in the last year.
Placed our first Green Bond for £705 million.

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Putting customers first.

4.17 out of 5 in our Ofwat customer satisfaction rating.

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A precious resource.

99.96 per cent drinking water quality compliance.
On track to meet our leakage target in 2020.

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Ensuring responsible operations.

We are positively contributing towards 4 of the UN Sustainable Development Goals (SDGs).

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Addressing climate change.

Greenhouse gas (GHG) emissions 67 per cent lower than our 1990 levels.

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Delivering efficient operations.

Over 22 per cent of our electricity requirements met through our own renewable generation.

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Providing sustainable drainage.

15 per cent decrease in pollution incidents and 12 per cent reduction in sewer flooding.

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Sustainable & safe workforce.

33 per cent reduction in lost-time injuries.
Our mean gender pay gap has reduced to 10.8 per cent.

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