Corporate Responsibility

A precious resource.

Every day we supply an average of 2.7 billion litres of safe high quality drinking water to around nine million people across London and the Thames Valley. It’s our statutory duty to provide this precious resource to everyone who needs it. We aim to do this in a way that has minimal impact on the environment – while still keeping our customers' bills affordable and meeting the needs of an ever-growing population.

In this section of the report, read about how we’re continuing to provide industry-leading standards of drinking water and how we’ve introduced specific initiatives and programmes, agreed with our customers and approved by our regulators, for reducing the risk presented by lead pipework. These have been highly successful, significantly reducing the levels of lead in drinking water. We also describe our ‘catchment management’ approach which is a more sustainable way to reduce pollutants in the catchments where we abstract water, avoiding the need for additional water treatment which would affect the environment and our customers’ bills.

We outline how we’re actively managing our current water resources efficiently and effectively through leakage reduction, metering and water efficiency. Leakage is one of our biggest priorities, and it’s one of our biggest challenges too. Read about our performance for 2017/18 and how our recovery plan is helping us get back on track by 2020. Meters put our customers in control of their water usage and bills, and they help us manage our water supplies much more efficiently too, so we’re rolling out smart water meters to all homes across our region. Read about how we’re metering our network in a range of different ways to help us manage our projected shortfall in supply.

Encouraging water efficiency is an essential part of our long-term plans to manage water more sustainably and we highlight with a number of case studies how we’re delivering water efficiency initiatives for households, businesses, schools, local authorities and housing associations. We still believe we’ll need extra water resources in the future, so we explain how we’re exploring all the available options.