Corporate Responsibility

Being a responsible business.

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Due to the nature of our business, we play an integral part in wider society and the natural and built environment. Our corporate responsibility programme is focused on education, engagement and enhancement designed to engage our people, customers and stakeholders on key business and environmental issues. We also offer support to charitable groups within the communities we serve, through projects linked to our core business of providing essential water and wastewater services.

Enhancing wildlife habitats on and around our operational sites.


We provide a range of activities for schools throughout our catchment area, working with young people on key topics such as saving water and helping to avoid sewer abuse by reducing the amount of wet wipes, fat, oil and grease that people put down the drain. We help students to understand our business through visits to our education centres, workshops, talks and hands-on challenges.


We actively seek to understand what our community and stakeholders expect of us, and look for opportunities to work in partnership with them. We work collaboratively on community projects that deliver both community and business benefits.


We have more than 100 sites across London and the Thames Valley where we provide access for the community. Activities include fishing at Walthamstow reservoirs (Europe’s largest urban wetland), enjoying nature in the heart of London at Woodberry Wetlands, bird watching at Kempton Nature Reserve, sailing on the Queen Mary reservoir, and learning about heritage with our partners at the Victorian-era Crossness pumping station. We also work to protect and enhance wildlife habitats on and around our operational sites.

Supporting charities.

We offer support to charitable organisations in four main ways:

  • Donations to charitable organisations for projects approved by our Charities Committee
  • Encouraging and supporting our employees' own charitable giving by matching fundraising efforts and offering a payroll giving scheme
  • Our Time to Give employee volunteering scheme
  • A long standing strategic partnership with WaterAid, our principal charity
Our approach to being a responsible business is detailed in our Corporate Responsibility, Sustainability, Environment, Climate Change, Biodiversity, Heritage and Biosecurity policies. Click on the links below to find out more: