Corporate Responsibility

Our charitable giving.

Last reviewed:
We donated £654,000 to the independent Thames Water Trust Fund in 2017/18. The Trust approved grants for over 1,200 customers who require extraordinary levels of support, through donations of life-changing essential items such as a fridge or a washing machine, with an average value of £232. Our funding also helped fund 18 organisations across our catchment area to provide long-term support for customers by providing debt and money advice services.

Supporting our principal charity, WaterAid. Pictures by WaterAid/Dennis Lupenga.
Our Charities Committee meets quarterly to consider applications from external charitable organisations seeking funding. Our own people are also eligible to request matched funding up to £2,000 from the committee, for charities for which they’ve been raising funds. In addition, we provide a customer assistance fund which supports clearing the arrears of bills for customers who genuinely cannot do so themselves.

Water Aid campaign.

Our employees play a key role fundraising for our principal charity, WaterAid, where we’re aiming to raise £2million over four years to improve access to safe water and sanitation and raise awareness on the importance of hygiene in two towns in Malawi: Kasungu and Mponela. In 2017/18, we have raised £316,675 with a further £46,344 of income pledged. Find out more by clicking the link below:

We need to empower people in Malawi, particularly local council officers, water board employees and communities, to make a more sustainable change. We're keen to ensure we're sharing skills as well as developing capabilities because it's not just about technology, it's about people.

Fundraising for charities.

During 2017/18 our people raised £38,175 for 40 different charities, which also received matched funding of £31,534. This included participation in the MacMillan Cancer Support’s World’s Biggest Coffee Morning, and International Day of the Disabled for Guide Dogs for the Blind. Our employees also donated £85,062 through our payroll giving scheme, with Thames Water matching this with a donation of £8,242.

We donated £103,395 to 21 charities and community groups via grants which supported our criteria of promoting either ‘water and the environment’ or ‘water and health’. We once again supported KIDS charity in Hackney, London, by providing funding for disabled children and their carers to take part in a programme helping them to discover and learn about the river environment that runs alongside their activity playground in Hackney with a particular focus on plastic rubbish in our waterways.

“Thames Water's grant has really enabled the disabled children we support at KIDS Hackney playground to explore the water around them. They have developed a keen interest in the river, launched a campaign to protect it and enjoyed discovering their environment. It was fun and exciting and many children have opened up in new ways in the process. Thank you!”

Claira Scott-Gray, Kids Playground Manager
We also provided a grant to a small gardening charity in Vauxhall called ‘Roots and Shoots’ who provide training for young people who have struggled in a traditional learning environment. The grant was used to create a drought resistant and bee pollinator garden.

“Roots and Shoots was delighted to receive funding from Thames Water to refurbish our site in Fitzalan St SE11 into a Pollinator Garden to benefit the bees, moths and butterflies. We aim to provide a haven for all types of insects and wildlife by planting a wide range of plants to suit our urban environment and enhance the biodiversity for this area in the heart of London. All the gardening work will be carried out by our students that attend our centre as well as five local special needs schools as part of their gardening/environmental activities. Primary and nursery school groups, as well as residents from the local community will be able to enjoy this garden for that will be both functional and beautiful for all to enjoy.”

Linda Phillips MBE, Director, Roots and Shoots