Corporate Responsibility

Our stakeholder review 2017. 

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Our annual stakeholder review is an opportunity for our stakeholders to raise issues of interest and concerns about any aspect of our business.

Our stakeholder review.

Our 2017 event was attended by more than 100 stakeholders who had the opportunity to feedback to our senior management teams and hear first-hand how the business has performed over the past 12 months. Steve Robertson Chief Executive welcomed representatives from regulators, national and local government, environment and community groups and investors.

"Our relationship with you is critical to our business. Many of you are customers in your own right but just as importantly you represent the interests and perspectives of many of our customers and the precious environment we interact with. The board and investors of this company, with you as stakeholders and with the mainstream media, are at the heart of our drive for openness and transparency, putting customers at the heart of decision making."

Steve Robertson, Chief Executive

Guests heard Lawrence Gosden Managing Director of Wholesale Wastewater, Sarah McMath Managing Director of Wholesale Water and Kelly Mcfarlane Managing Director of Customer Services and Retail, update stakeholders on their respective business units.

Lawrence spoke about a culture change when addressing the fine for historic pollution incidents. Sarah informed the audience of pioneering new technology and investment when explaining the company’s failure to hit its leakage target, and Kelly talked of an increasingly coordinated response to events such as the burst water main in Euston, a few weeks earlier.

Anne Heal, chairwoman of the Thames Water Customer Challenge Group, spoke of the work her team are doing to hold the business to account and praised Thames’ research into its customers and the number of conversations happening at all levels.

Guests were then invited to attend more detailed breakout sessions on water resources, water networks, wastewater network resilience and wastewater quality. Following these sessions, Chief Executive Steve Robertson set out his priorities for the business, before the event concluded with Steve, other members of his Executive team and Kenton Bradbury, Chairman of Kemble Water Holding Ltd., fielding questions from the audience.

"I’m really pleased with how well the event went. It complements the excellent work done across the business throughout the year to keep stakeholders up to date on the role we’re playing in communities and in protecting the environment."

Richard Aylard, External Affairs and Sustainability Director
Materials and presentations from the day can be viewed by clicking on the links below: