Corporate Responsibility

Health and safety.

Last reviewed:
We’re committed to achieving our vision of ‘zero incidents, zero harm, zero compromise, every day we are at work’ and every employee, contractor and visitor without exception, has the authority to stop any activity that can’t be done safely. We encourage our employees to help make the workplace a safer environment, and through reporting safety observations we’re able to put things right before they can cause incidents.

We have a clearly defined strategy, safety protocols and standards that are set, monitored and reported to our board members and executive team each month. We’re continuing to introduce initiatives based on emerging risk areas to reinforce our vision of ‘Zero harm, Zero incidents, Zero compromise’ every day. Our key initiatives in 2017/18 were:
  • To work with designers in our supply chain to identify and remove hazards early in the building design process and enable safer workplaces for employees undertaking construction and for those who would operate on sites and with the equipment in the future
  • To continue to change perspectives of mental health by developing an innovative mental health programme, including the use of an award winning virtual reality training programme
  • To provide every employee the opportunity to understand and help make changes to their health and wellbeing with personal medical assessments, and to take part in programmes such as those which help stop smoking and lose weight

We’re reducing health and safety risks by using unmanned aerial vehicles (UAVs), commonly known as drones. UAVs provide safer access to confined spaces or hard to reach places like roofs, towers and sewers and can significantly reduce the time and cost associated with traditional forms of access, such as scaffolding. Read more by clicking on the link below:

Performance and improvement.

We use a range of metrics to assess our performance, including those in the table below. We’re committed to improving safety standards across our sites and seeing a noticeable shift in the safety culture of our business. We measure lost time injury performance using frequency rates and in 2017/18 we moved from 0.21 incidents per 100,000 hours worked to 0.14 – a 33 per cent reduction. We’ve seen an encouraging 19 per cent increase in the number of hazards being reported by our employees - preventing incidents before they occur. 860 senior management inspections were carried out last year, with the total number of management inspections increasing by 6 per cent.

Under RIDDOR regulations, we’re required to report to the Health and Safety Executive all specified injuries, lost time injuries involving more than seven days lost time, work-related diseases and certain types of incidents not involving injury known as dangerous occurrences. Our benchmark we set to outperform for 2017/18 was 19 notifiable injuries based upon a 20 per cent reduction from injuries that we had incurred in the previous year; in 2017/18 we reduced notifiable injuries further to 17.

Unfortunately, during the year, we had a number of dangerous occurrences, resulting from lifting incidents and equipment failure, which took us over our agreed total notifiable incident benchmark on this measure. We’re committed to learning from all incidents, to make sure we implement the necessary controls to prevent them happening again.

Indicator Actual 2016/17 Actual 2017/18

Reportable injury frequency rate – based on reportable injuries under RIDDOR per 100,000 working hours



Lost time injury frequency rate – based on lost time injuries over 1 day per 100,000 working hours



Reported work related illness resulting in lost time over 1 day 29
Hazards (unsafe acts/conditions) reported and investigated 37,742 44,759
Management Health and Safety inspections 24,213
Health and wellbeing surveillance 4,909 5,719
Health and safety training days 13,529 14,248
Number of fatal employee accidents 0 0
Number of customer/community accidents 0 0
Number of fatal customer/community accidents 0 0

Looking forward.

This year we’ll continue our drive towards achieving excellence in health safety and wellbeing by introducing further new initiatives aimed at supporting our people across the business and our partner organisations. Our key initiatives in 2018/19 will include:

  • Virtual Reality - further develop our immersive and virtual reality platforms for a full range of health and safety courses
  • Targeted Leadership Engagement – enhance the senior management site visit programme and content
  • Pascal - develop and launch a tool that supports our “Time to Talk” strategy which aims to eliminate the stigma around mental health.