Last updated.

We have completed our fix on the leak in Eddystone Road, SE4. We are aware there will be some disruption for residents living nearby as road closures will remain in place and apologise for the inconvenience. 


Don’t forget that if you need an extra helping hand during events or longer term, find out how our Priority Services can help. We're always here to talk about your needs, whether they are medical, financial or something else. 


We'll be posting updates here, so check back when you can for the latest news.


If you want to find out more about the work we’ve been doing throughout this complex repair visit our communities’ page at - https://community.thameswater.co.uk/t5/My-Thames/Leak-on-Eddystone-Road-Brockley/m-p/170#M32

High call volumes

Last updated.

We’re sorry if you can’t get hold of us right now.

We’re having some technical problems at one of our contact centres, which is why it may be taking longer than usual for you to get through to our customer care team. We’re doing everything we can to get things back up and running as soon as possible.

Thanks for bearing with us, we hope you’re able to speak to one of our customer care team members shortly.

In the meantime, you can find help and advice on our website. Here are some handy links to get you started:

• Log in to your account (https://my.thameswater.co.uk/dynamic/cps/rde/xchg/account/hs.xsl/login.htm)
• Pay your bill (https://www.thameswater.co.uk/My-Account/Billing-and-payment/Paying-your-bill)
• Check the status of a leak or work in your area (https://inyourarea.thameswater.co.uk/)
• Report a new leak (https://inyourarea.thameswater.co.uk/Report-a-leak)

We’ll be posting updates here, so check back when you can for the latest news.

Burst Main

Last updated.
We’re happy to let you know that we’ve fixed the problem in OX16 and your water should be back to normal soon. Thanks for being so patient while we put this right.

Please run your cold kitchen tap for a couple of minutes to get rid of any trapped air.

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