How we identify misconnections

We work with the Environment Agency to identify rivers that are being polluted by wrongly connected pipework.

Over the past five years 200 polluted surface water outfalls have been cleaned up and significantly improved, with a similar size programme scheduled for the next five years.

This work involves identifying, which roads have sewers that drain to the relevant river from sewer plans, and then inspecting the sewers to see which ones are polluted.

This enables us to narrow down the polluted areas to certain roads, after which, house-to-house surveys are undertaken, to check the drainage. Homeowners are then notified of the problem, and offered help and advice. 

Call us

Please call our 24 hour Customer Centre on 0800 316 9800

If your hearing or speech is impaired, you can contact us using the Next Generation Text Service (NGTS).

Alternatively, please visit the Environment Agency's website on misconnections.

Visit the Environment Agency website  

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