Help paying your bill

Overdue bills

If your bill is overdue please arrange for payment to be made straight away.

Let us know - we can help you

From having a water meter and our water-saving freebies fitted, to tariffs that reduce your bill and funds which can provide you with a grant to reduce or completely remove your debt, there are lots of options available.

Please let us know as soon as possible as we may be able to help.

We can help you take control over your bills

Could you save money by having a water meter?

Save water, energy and money by ordering our free water-saving devices.

Apply for help from our dedicated support schemes

We may be able to move you on to our WaterSure or WaterSure Plus schemes, which can help if you're struggling and unable to pay your bill.

WaterSure: If anyone in your household receives a specific state benefit and has a large family of three or more children, or a medical condition that requires the use of extra water, and you have a water meter you may be eligible.

More about WaterSure

WaterSure Plus: You may be eligible if you’re on a means-tested state benefit or have a gross household income below £16,105 and your water bill is more than 3% of your net household income.

Customer Assistance Fund: You can apply for a grant if you owe us money and are struggling to pay.

Manage your payments

Spread the cost of your bill by paying in instalments on a payment plan.

Make budgeting easier by paying via Direct Debit.

Arrange to pay your bill and debt in small amounts directly from your benefits with Water Direct.

Seek independent advice

Organisations such as Citizens Advice Bureau, Step Change Debt Charity and the National Debtline can provide you with free, independent advice.

Priority services

If you have specific medical or mobility issues, please get in touch with our Priority Services team so we can be as helpful as possible.

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